Contents

Could Your CRM Have Done More for You This Year?

As a former fundraiser, I understand how much is asked of you. Oftentimes, you don’t have enough resources to hit your goals, and you have to rely on technology to help you. 

When you reflect on this past year, how much time, energy, and resources did you and your team spend on manual processes? Or maybe the data or system headaches you had as you tried to make sense of bad data or tools that didn’t talk to each other?

When I worked in the nonprofit space, I would often think about how we could improve the following year. Over the past year, I bet you’ve wondered if your CRM could be working harder to help you engage donors, grow fundraising, and make strategic decisions faster.

Imagine if your CRM had supported you at every step, allowing you to engage donors personally and free up time to focus on your mission.

Here are a few things I’ve seen make a huge difference with the right CRM:

Personalized Donor Journeys

Automating touchpoints, tracking donor preferences, and segmenting communications in ways that make every donor feel seen. Imagine if every message, email, or appeal was precisely targeted to where a donor is in their journey with you.

Advanced Reporting & Insights

We all know how critical it is to make data-driven decisions, especially in today’s landscape. If you’ve been held back by complicated or limited reporting, your CRM might not be giving you the full picture or leaving you guessing on how to act on trends.

Seamless Online Giving Experiences

With so many gifts happening online, creating a smooth donor experience—one that doesn’t disrupt or slow down donations—is essential. A CRM that connects seamlessly with your donation forms can make a world of difference.

Automated Workflows

From sending welcome emails to following up on pledged gifts, these workflows can save you valuable time and ensure no donor is overlooked. Imagine the hours you could reclaim if you’ve been doing this manually!

Centralized Donor Data

Having one source of truth for all your donor information—across teams, departments, and even different digital tools—brings efficiency and ensures every interaction with a donor is informed.

Why Switch?

If any of this sounds like something your current system didn’t quite accomplish for you this year, it might be time to think about a change. Technology should be lifting some of the weight off your shoulders, not adding to it.

Hear from other nonprofits just like you who have made the switch. It’s not an easy process, but the results speak for themselves.

If you’ve been stretched thin this year or weighed down by your technology, it may be time to explore what Virtuous can bring to next year’s strategy. I know it can be overwhelming to think about such a massive technological change, but now is the time not to let another year slip by without the right tools.

Carly Berna signature
Carly Berna, Director of Product Marketing, Virtuous

author avatar
Carly Berna

Carly Berna is the former VP of Marketing at Virtuous. She has spent here career helping nonprofits grow through innovative campaigns with a focus on increasing generosity. With over a decade of experience in marketing, fundraising, and data analysis, Carly has held leadership roles in the nonprofit sector and taught marketing at Pepperdine Graziadio Business School.

The Responsive Maturity Model
5 Steps to More Personalized Donor Experiences
Get Responsive Fundraising Tips
Get updates delivered directly to your inbox.

Summarize with AI

How to Adopt AI Without Losing Donor Trust

How to Adopt AI Without Losing Donor Trust

TL;DR Lead with your mission. Use AI to free up time for meaningful work. Keep donor relationships human. Personalization alone doesn’t create connection. Be transparent. Build trust by…
Moves Management Was Never About the Moves

Moves Management Was Never About the Moves

TL;DR: Most gift officers can hold about 30 donors in mind, so the other 120 get a quarterly email and a hope. AI changes what can be seen,…
The AI Engagement Planner in Momentum: A Strategy for Every Donor in Your Portfolio

The AI Engagement Planner in Momentum: A Strategy for Every Donor in Your Portfolio

TL;DR: The AI Engagement Planner generates a personalized outreach plan for every donor in a major gift officer’s portfolio Momentum pulls giving history, behavioral data, and external signals…

Grow generosity with Virtuous

Virtuous is the responsive fundraising software platform proven to help nonprofit organizations increase generosity by serving all donors personally, no matter their gift size.

“Virtuous truly understands nonprofits and the importance of our mission. And their open access to data and built-in custom reports gave us access to the data we need.”
Todd Shinabarger​
Chief Information Officer