At Virtuous, our core belief is to always listen to our customers and build features that enable your organization to be more responsive. In the spirit of Responsive Fundraising, we believe in building a responsive product. This means listening to our customers and prioritizing updates that better serve you.
Introducing the new Ticket Center! With the Virtuous Ticket Center you will be able to see ticket status, create new tickets, and respond to open tickets directly with our Customer Success team.
Utilizing the Ticket Portal to Increase Productivity
One of the ways in which organizations can open tickets is directly through the Virtuous Help Center. This is a closed environment that end-users can access through their Virtuous login credentials*.
Accessing the new Ticket Center will depend on your role and permission levels inside Virtuous. For example, an Admin user will be able to see all open tickets associated with the organization. In contrast, if you’re a regular user, you will only see tickets opened by the requester. This is a great perk for Admin users who want oversight into all open tickets for their nonprofit!
By checking the Ticket Center, users can see the status of tickets down to a granular level – whether the ticket has been viewed, opened, responded to, or closed by Customer Success. This is useful for users to have an up-to-date view of resolution activity!
With this increased visibility into your team’s support tickets, you can focus on other critical activities to help increase your supporter’s generosity for your cause.
No more refreshing email inboxes to see when your ticket has been viewed, responded to, or resolved. You can see each action taken on resolving your ticket inside the Ticket Center!
Introducing Chat Bot Support
Need help on the fly? Now when you submit a support ticket in the Chat, our Chat Bot will automatically populate your name and email address, tying your request directly back to your account and will display it in the Ticket Center. No need to type in your name and email address each time you need help!
Want to learn more about using the Virtuous Ticket Center? Click here to learn more about the Ticket Center!
*Please note that the Ticket Center is only available for Virtuous customers. Access for VOMO and RaiseDonors customers will be available soon!
