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Customer Success

Expert Support to
Accelerate Your Success

At Virtuous, our goal is to ensure you are getting the full value from your technology investment. From an implementation centered on your goals to personalized training and ongoing strategic support—we’re here to help you succeed.

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Success-Team
Virtuous Onboarding and Data Migration
Start Strong, Finish Stronger

Best-in-Class Onboarding
and Data Migration

Changing platforms is exponentially easier with the right partner by your side. Virtuous takes a hands-on approach to ensure your data is migrated accurately, your system is fully configured the way you want it, and your team is trained and ready to go.

  • Migration Packages for All Major CRMs
  • Implementation Manager and Project Management
  • Data Migration, Mapping, and Configuration
  • Change Management Coaching
Elevate Your Fundraising Potential

Data Hygiene & Professional Services to Accelerate Your Team

Data hygiene and access to key reports and insights are critical for effective fundraising. Our professional services team can provide the help you need to organize your data for success

  • Data Cleanup and Hygiene Services
  • Custom Report and Dashboard Creation
  • Online Giving Consulting and Optimization
Virtuous BI scalability
Empower Your Team with Expertise

Certifications and
Hands-On Training

At Virtuous, we aren’t successful unless you are successful. Our expert training team is committed to ensuring your entire organization feels confident and ready as you you start working in the Virtuous platform.

  • Hands-on Workshops
  • Job Role-Based Live Training
  • Virtuous Academy with On-demand Classes
  • Virtuous and Responsive Fundraising Certifications
Learn More
Learn More

Maturity Model Coaching

Hands-on coaching using our Maturity Model provides a baseline for where you are today and guides you, step-by-step, through the steps required to organize your data, improve team effectiveness, create personalized connections, and grow giving at scale.

World-Class Support

Our US-based support team provides fast and helpful responses to all your Virtuous-related questions. You can contact us through phone, email, or chat. Our web-based support site also offers quick answers to the most frequently asked questions.

Customer Success

We have an experienced team of experts who work with thousands of nonprofit professionals every day. Our team is committed to helping you succeed with Virtuous.

Playbooks & Learning

We offer a comprehensive Resource Center, including ebooks, videos, podcasts, blogs, webinars, and more, all designed to help further your skills and education.
Continuous Growth, Continuous Support

Ongoing Coaching to
Unlock Scalable Success

Getting up and running with Virtuous is just the beginning of your journey. We offer ongoing coaching and training to equip you with the tools for success. Plus, our in-person and virtual events provide best practices to keep you ahead. Our team is always here to support you.

Real Stories,
Real Results

See More Customer Stories
Matt Price
Director of Customer Relationship Marketing

“[With Virtuous] You’re getting a partner who has a lot of experience in the industry, you can achieve a large-scale migration with low risk. Partnering with Virtuous was the right decision for our organization, our team, and our donors.”

Veronica Carrillo
Donor Relations Manager

“The first thing we noticed with Virtuous was the customer service,” Veronica says. “We were able to get a person to answer questions right away, which was a big change that was very nice to see.”

Madeleine Marchaterre
Senior Manager of Development

“Virtuous has a great deal to offer. It’s cost-effective, cloud-based, and the responsiveness of the support team is a huge plus for anyone looking at a CRM.”

John Cerniglia
SVP & Chief Development Officer

“Outstanding customer service! In 30 years of fundraising leadership, I have never seen this level of service from a CRM provider.”

Nonprofit Teams Love Virtuous

G2 Summer 2024 Award
G2 Summer 2024 Award
Virtuous Customer Reviews
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Featured Resources

CTA Offer - Responsive Maturity Model

Grow generosity with Virtuous

Virtuous is the responsive fundraising software platform proven to help nonprofit organizations increase generosity by serving all donors personally, no matter their gift size.

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“Virtuous truly understands nonprofits and the importance of our mission. And their open access to data and built-in custom reports gave us access to the data we need.”
Todd Shinabarger
Chief Information Officer
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