Customer Support

A partner for your success.

It’s more than just a signed agreement. From an implementation centered on your goals to personalized training and ongoing strategic support—we’re here to help.


More than 10,000 fundraisers
trust Virtuous to grow generosity


Hands-on Data Migration
and Onboarding

Our white glove implementation process puts the majority of data migration heavy lifting on our team, so that your team can focus on change management and preparing each of your teams for using and growing in Virtuous.

Your Onboarding Success Coach will be your main point of contact for implementation and ensure your team has what they need to be successful.

The Virtuous Data Migration team has worked with all of the standard CRM and Donor Software platforms—and provides best practices for successful data migration and software adoption every step of the way.

Virtuous partners with leading technology and service providers to help customers deliver the outcomes and experiences that grow generosity.


“Outstanding customer service! In 30 years of fundraising leadership I have never seen this level of service from a nonprofit technology partner.”

John Cerniglia

SVP & Chief Development Officer


Personalized Training and Online Academy to Accelerate Your Success

As part of your implementation, our expert team of Product Trainers will provide hands-on, workshop-style live training for your team to ensure your users are comfortable with the Virtuous platform and processes.

We also offer a robust Academy and Certification Program, as well additional Playbooks, Summits and learning opportunities designed to give our users the training and insights they need to be successful over time.

“Virtuous is the perfect tool for us. Making this change to our nonprofit CRM enabled us to connect with givers in new and meaningful ways and have a greater impact on the community.”

John Barnett

Chief Development Officer


Ongoing Support and Coaching

Our team is committed to create both happy Virtuous users and increased generosity for your organization.

Your Virtuous Account Manager will schedule regular check-ins with your team to ensure that you are getting to most out of your Virtuous investment and making the necessary adjustments to hit your fundraising goals.

In addition, our Technical Support Team is available to answer any questions that your team might have, as well as provide expert guidance on the best way to get what you need using Virtuous best practices.

If that wasn’t enough, we also have an extensive partner network to help deliver the outcomes and experiences your organization needs to grow generosity.

“The support team at Virtuous are so genuinely helpful and every time we’ve talked with them, it’s clear they always put their clients first. We love how easy it is to learn and use the system. Plus they’re always releasing new updates based on user feedback. They actually listen and want feedback so they can improve an already awesome CRM.”

Audrey L.

Director of Comms + Marketing

"The Virtuous team as a whole is pretty amazing! From sales to integration to the help desk, our experience thus far is great! They also provided multiple copies of the Responsive Fundraising book so our team could get acclimated to the Virtuous philosophy before we even started using Virtuous."

Alli Megal

Vice President

Nonprofit CRM Checklist

The comprehensive guide to maximize your donor software.

Understand, analyze, and identify your ideal CRM.

Expect more

Virtuous gives you the nonprofit CRM, fundraising, volunteer, and marketing tools you need to create responsive experiences that build trust and grow impact.

Grow generosity with Virtuous.

Virtuous is the responsive fundraising software platform proven to help nonprofit organizations increase generosity by serving all donors personally, no matter their gift size.

“Virtuous truly understands nonprofits and the importance of our mission. And their open access to data and built-in custom reports gave us access to the data we need.”
Todd Shinabarger
Chief Information Officer