Customer Support
A partner for your success.
It’s more than just a signed agreement. From an implementation centered on your goals to personalized training and ongoing strategic support—we’re here to help.
More than 10,000 fundraisers trust Virtuous to grow generosity
Platform
Hands-on Data Migration and Onboarding
Our white glove implementation process puts the majority of data migration heavy lifting on our team, so that your team can focus on change management and preparing each of your teams for using and growing in Virtuous.
Your Onboarding Success Coach will be your main point of contact for implementation and ensure your team has what they need to be successful.
The Virtuous Data Migration team has worked with all of the standard CRM and Donor Software platforms.
Many of our team members previously worked at nonprofits – and they will provide best practices for successful data migration and software adoption along the way.
“Outstanding customer service! In 30 years of fundraising leadership I have never seen this level of service from a nonprofit technology partner.”
John Cerniglia
SVP & Chief Development Officer
Playbook
Personalized Training and Online Academy to Accelerate Your Success
As part of your implementation, our expert team of Product Trainers will provide hands-on, workshop-style live training for your team to ensure your users are comfortable with the Virtuous platform and processes.
We also offer a robust Academy and Certification Program, as well additional Playbooks, Summits and learning opportunities designed to give our users the training and insights they need to be successful over time.
“Virtuous is the perfect tool for us. Making this change to our nonprofit CRM enabled us to connect with givers in new and meaningful ways and have a greater impact on the community.”
John Barnett
Chief Development Officer
People
Ongoing Support and Coaching
Our team is committed to create both happy Virtuous users AND increased generosity for your organization. Your Virtuous Account Manager will schedule regular check-ins with your team to ensure that you are getting to most out of your Virtuous investment and making the necessary adjustments to hit your fundraising goals.
In addition, our Technical Support Team is available to answer any questions that your team might have, as well as provide expert guidance on the best way to get what you need using Virtuous best practices.
“The support team at Virtuous are so genuinely helpful and every time we’ve talked with them, it’s clear they always put their clients first. We love how easy it is to learn and use the system. Plus they’re always releasing new updates based on user feedback. They actually listen and want feedback so they can improve an already awesome CRM.”
Audrey L.
Director of Comms + Marketing
Nonprofit CRM Checklist
The comprehensive guide to maximize your donor software.
Understand, analyze, and identify your ideal CRM.
Expect more
Virtuous gives you the nonprofit CRM, fundraising, volunteer, and marketing tools you need to create responsive experiences that build trust and grow impact.
Nonprofit CRM
Everything you need to build better relationships and increase impact with confidence.
Marketing & Email
Send comprehensive, omni-channel campaigns to activate donors and increase engagement.
Events
Produce virtual, hybrid, or in-person events that are personalized and raise more.
Volunteer Mobilization
Recruit and mobilize volunteers to fill mission-critical needs without the back-office headache.
Automation
Design personalized donor journeys, plus automate back-office processes and task management.
Signals
Actionable insights to help retain donors and extend engagement.
Online Giving
Design effective online giving experiences that celebrate the impact of each donation.
Explore what's possible with Virtuous »
Get a live 1:1 demo and your questions answered with one of our customer champions.
Grow generosity with Virtuous.
Virtuous is the responsive fundraising software platform proven to help nonprofit organizations increase generosity by serving all donors personally, no matter their gift size.
“Virtuous truly understands nonprofits and the importance of our mission. And their open access to data and built-in custom reports gave us access to the data we need.”
Todd Shinabarger
Chief Information Officer