The previous CRM at Logos Academy allowed for very limited staff access. Only one or two users could use the system – and the system could only be used while the staff was in the office. In addition, the training time to get up and running prevented Logos from building a sustainable technology strategy across the entire team.
The current Logos system had no availability on mobile devices – much less mobile features designed for fundraising on the go. The Logos team spends time in their local community talking to donors and prospects yet they lacked access to key donor data when they needed it most.
Additionally, the previous legacy system was convoluted and hard to use without extensive training. As a result, there was a massive risk at Logo of losing donor information when a key staff member left the organization.
The Logos team lacked the access to the customer success staff needed to make their legacy CRM successful. They didn’t have a consistent staff member at their existing provider who truly understand their needs. They were also being nickeled and dimed every time they asked for help or support from their existing provider.
Virtuous provided a solution that was accessible to the entire team. Anytime; anywhere. The cloud-based platform and unlimited user accounts provided a solution that made key fundraising data available to the entire team.
The Virtuous mobile apps are built to empower generosity on the go. The Logos development staff are now able to pull up key personal insights right before they meet with donors. And then they are able to quickly create notes and follow-up tasks directly from the app. The apps have taken the friction out of the Logos fundraising process and allowed for much more personal donor interactions.
The intuitive user interface has allowed Logos to take advantage of a wide variety of features that were far too cumbersome in the old system. The Virtuous UI is designed to be easy to use for even non-technical, non-fundraising staff
And the Virtuous reporting, query, and dashboarding platform has given the Logos access to the right data at the right time with very little extra effort
It was important for the Logos team to be able to quickly configure Virtuous to meet their needs without calling outside consultants. The simple custom field and tag features have allowed Logos to track and report on custom data points that accelerate their cause
The Logos team was frustrated with their previous vendor because they were passed around the multiple representatives who didn’t understand their needs. Virtuous assigned a dedicated Customer Success Coach to the Logos team who not only understood Virtuous and fundraising – but also understood the unique set of Logos-specific requirements.
In advance of our relationship, the Logos team conducted a lot of industry research to determine which CRM would be best equipped to meet their current needs – and provide a modern platform that was able to help them scale into the future. After their research, they found that Virtuous provided a perfect fit for growing generosity.
Virtuous is the responsive fundraising software platform proven to help nonprofit organizations increase generosity by serving all donors personally, no matter their gift size.